LoyalChee FAQ

+ How do I join LoyalChee Rewards? How do I check my status?

Just enter your phone number during checkout at the register in the store, or join and check your rewards status here!

+How do I earn my stars?

Once you have joined, you will automatically earn stars by using the payment cards associated with your account. Should you be paying with cash or a different card, please alert the cashier and provide your phone number at the time of purchase. Any food purchase of $10 or more will earn one star.

+ How do I redeem my reward in-store?

• Once you have earned a reward, a six-digit code will be provided via email
• Show the cashier, and they will apply it to your account.
• If you can't find the six-digit code, the cashier can look up your profile by finding your phone number.

+ Does LoyalChee Rewards cost me anything to participate?

There is no membership fee to be a part of LoyalChee Rewards!

+ How many stars does it take to get a reward?

Five stars will earn you a free melt!

+ Do stars or rewards expire?

The individual stars you earn do not expire. But completed rewards expire 12 months after they are earned.

+ Will you go back and give me credit on the food I have already purchased?

Sorry about that, previous purchases are not eligible for rewards.

+ Do I earn rewards when I redeem my gift card?

No, stars are not gained for purchasing gift cards or earned from purchases made on gift cards.

+ Will I receive a confirmation when I get five stars?

There is no confirmation of earning a reward unless you're in the store when the reward occurs.

+ Can I redeem more than one reward per transaction?

You can earn multiple rewards, but only redeem one reward at a time.

+ Are there any order modes or order types that are not included in LoyalChee Rewards?

All order types earn stars through online ordering and in-store food purchases.
3rd Party Delivery orders do not earn stars.